Contact Us | Cady

UPDATE: As our company navigates challenges resulting from COVID-19 and increased customer inquiries, we’re experiencing longer than normal response times. For your convenience, our website is available 24 hours a day, 7 days a week. On our site, you can find assistance for the most common inquiries such as a link to your account dashboard where you can check the status of an existing order, schedule, confirm or reschedule a senior photo session. You may also submit a help ticket or find answers to the most frequently asked questions.


We are committed to ensuring your satisfaction and are working diligently to improve response times. All tickets are being addressed in the order received. We apologize for any inconvenience and thank you for being a valued CADY customer. All incoming emails/chats/phone calls will be answered in the order they are received. Please do not submit multiple requests as this will result in longer response times.

TOP TEN QUESTIONS & ANSWERS

CAN I CONFIRM OR RESCHEDULE MY SENIOR SESSION?

Yes, you can confirm your session’s date and location or reschedule your session if needed by logging into your account here and click the “Events” tab.

HOW DO I PREPARE FOR MY SENIOR SESSION?

Check out our Seniors Session Prep page to get an idea of what will happen the day of your session, what to bring and how to plan for it your Senior session.

HOW DO I SCHEDULE MY SENIOR SESSION?

You can visit our scheduling page here. Make sure to bring your credit or debit card. (Payment is due at the time of booking)

HOW CAN I RETURN MY SENIOR PORTFOLIO?

You have two options; you can bring your portfolio into any of our studio locations during our normal business hours, or you can return it by mail, by login to your account here and click on the “Portfolio” tab before your deadline date to print your complimentary return label. Make sure to include all of your printed images that came with your portfolio in your return.

CAN I CONFIRM OR RESCHEDULE MY SENIOR SESSION PRESENTATION?

Yes, you can confirm your presentation’s date and location or reschedule if needed by logging into your account here and click the “Events” tab.

I DON’T SEE AVAILABILITY ON THE DATE I WANT

We will be opening more studio dates as the season continues. Please continue to check back as more sessions are opened up.

CAN I CHECK THE STATUS OR TRACK MY EXISTING ORDER?

Yes, login to your account here and click on the “orders” tab to check the status or track your existing order.

I LOVE MY SENIOR IMAGES! CAN I PLACE AN ORDER?

Yes, login to your account here and click on the “order now” at the bottom of the page to place your Senior order.

CAN I SCHEDULE RETAKES FOR MY SENIOR PORTRAITS?

Yes, we offer complimentary retakes if you’re not 100% satisfied with your Senior portraits. You can visit your account dashboard here and select the “Events” tab after your original session and just click the “Schedule Retakes” button.

STILL HAVE QUESTIONS ON HOW BEING A CADY SENIOR WORKS?

Check out our How It Works page for an indepth look on how the senior process works at Cady.

Still have questions? Check out our Frequently Asked Questions page. 

FAQ PAGE

Did you know that you can self-service things such as order status, session or presentation rescheduling on your events tab, print complimentary portfolio return labels, or even selecting Yearbook pose(s) and more on your account dashboard? 

ACCOUNT DASHBOARD

How Can We Help?


OUR TEAM OF CUSTOMER SERVICE PROFESSIONALS ARE HERE TO ASSIST



    After business hours, please submit a ticket using the form above and our team will be happy to assist on the next business day.

    Live Chat

    For quick questions, try our online chat, available through the magenta link in the bottom, left-hand corner of the screen.

    Please note, we are unavailable to take process payments via chat. If you’re needing to make a payment or need assistance placing an order, please give us a call at (678)722-3449.

    Phone

    Our team is here to assist Monday – Friday 9:00 am – 5:00 pm EST.

    (678)722-3449