Contact Us | Cady

How Can We Help?

Due to the coronavirus pandemic, we are temporarily updating our workflows to continue assisting customers and you may experience a longer than normal response time. We will answer tickets in the order that they are received and we apologize in advance for any inconvenience.
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    Our Phones and Online Chat is available
    Monday – Friday 9 am – 5 pm EST


    Please Notes: Safety measures have impacted our Customer Service and Production times. You may experience some wait times, delays in retouching requests, and in custom orders. Our team is hard at work so, please refer to your dashboard first, when it’s possible. Thank you in advance for your understanding.


    To assist us in responding in a timely manner, please ensure your email includes:

    • Student’s full name
    • Student’s school name and state
    • Your contact number
    • Product, order, or issue you are inquiring about

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    The estimated response time is between 24-72 hours based on volume. Emails will be answered in the order they are received, submitting multiple tickets for the same request could delay the response time.