Frequently Asked Questions

Yes, you can confirm your session’s date and location or reschedule your session if needed by logging into your account here and click the “Events” tab.

Check out our Seniors Session Prep page to get an idea of what will happen the day of your session, what to bring and how to plan for it your Senior session.

You can visit our scheduling page here. Make sure to bring your credit or debit card. (Payment is due at the time of booking)

We will take your Cap & Gown images at your Senior session for your convenience but they are not included in your Senior images. They will be released and available for purchase in the spring closer to your Graduation. 

You have two options; you can bring your portfolio into any of our studio locations during our normal business hours, or you can return it by mail, log in to your account here and click on the “Portfolio” tab before your deadline date to print your complimentary return label. Make sure to include all of your printed images that came with your portfolio in your return (This includes the images in the white envelope).

Yes, you can confirm your presentation’s date and location or reschedule if needed by logging into your account here and click the “Events” tab.

We will be opening more studio dates as the season continues. Please continue to check back as more sessions are opened up.

Yes, log in to your account here and click on the “orders” tab to check the status or track your existing order.

Yes, log in to your account here and click on the “order now” button at the bottom of the page to place your Senior order.

Yes, we offer complimentary retakes if you’re not 100% satisfied with your Senior portraits. You can visit your account dashboard here and select the “Events” tab after your original session and just click the “Schedule Retakes” button.

Check out our How It Works page for an in-depth look on how the senior process works at Cady.

“Session” simply refers to your photo shoot at Cady. It could range from a basic yearbook photo plus a cap and gown session to an all-out private photography experience including twelve locations and hair and makeup styling. Then, of course, there are plenty of options in between. You choose the one that fits your style.

It’s your senior year, so choose the session that fits you best. If you have your eye on just one scene, go Simple. If you’ve been looking forward to going all out and want the VIP experience, you’ll want to choose an Elite Session. To learn more about our session options click here.

The fee you pay for your session covers the cost of your time at our studio. If you’ve selected a Most Popular or an Elite Session, all of your senior session images will include retouching. Prints, packages, and wall art are available for an additional charge.

We’ll photograph you in multiple poses for your school yearbook photo. If your session takes place before your school’s deadline, you’ll make it in the yearbook! If you want to select your pose for the yearbook, we suggest having your session before school starts to make sure you beat all the deadlines. The closer you get to your school’s cut-off date, the more likely it is that Cady will have to select your yearbook pose for you. Don’t worry about drapes or tuxedos; we provide them. However, guys should bring a solid white t-shirt to wear underneath, and girls should bring a strapless or spaghetti strap top. (Tip: A pearl necklace makes a great accessory here, ladies.)

Here’s a simple guide.

Click the personal link in your email to view your images and you will be prompted to select your Yearbook Pose.
If you can’t locate the email, log in to your account here and click on the “Yearbook” tab to view your images, and select your Formal Yearbook Pose and/or your Casual Yearbook Pose (if applicable to your school yearbook). Be sure to select these before your school’s yearbook deadline, or else you may be left out of the yearbook.

Simple. Bring your credit card here. (Payment is due at the time of booking.)

Most students take their senior portraits the summer between their junior and senior year, but book as soon as possible, because appointments fill up fast. Every school has a specific deadline for the last day you can be photographed for the yearbook, and for the last day, you are able to select your own yearbook pose. We recommend booking in July and August to make sure you beat yearbook deadlines. Book my session now!

If you can’t locate your session confirmation email, log in to your account here and click on the “Events” tab to confirm your session location, date and time. 

We will be opening more studio dates as the season continues. If you’re still having trouble, please contact our Customer Service Team.

We will take your Cap & Gown images at your Senior session for your convenience but they are not included in your Senior images. They will be released and available for purchase in the spring closer to your Graduation. 

Good question! For starters, bring several different outfits and accessories.

If you’re doing your own hair and makeup, bring supplies for touch-ups between scenes. The south in summer may not have your hair’s best interests in mind, but we’ll keep an eye out for it and give you plenty of time to freshen up.

This session is about you, so bring anything that shows off your personality and interests. Props could include athletic uniforms and equipment, musical instruments, cars and, yes, even pets.

Don’t forget to bring something to wear underneath your tux or drape for the yearbook photo. We will provide the tuxedo and drape for you. Guys will need a plain white tee, and girls should bring a strapless or spaghetti-strap top.

Check out our Session Prep page for outfits, download a checklist, view our list of prop ideas and visit our Pinterest page for more inspiration.

No, we provide this for you! We have each school’s Cap and Gown as well as a tassel at the studio. We also have sashes for students that are part of the honor society. Just bring a white undershirt for guys and a spaghetti strap shirt for girls.

If you or your student have special circumstances or needs, we are more than happy to accommodate. Please contact our Customer Service Team to set up a specific time for your Senior Session.

We’ll email you throughout the process to keep you updated on what’s next, and you can always contact us with any questions.

Tip: If you forget everything else, just remember to smile.

Please make sure your browser has been updated to the latest version, additionally our websites do not support Internet Explorer. If you are using this browser and having issues we recommend you trying a different browser. Download Chrome now.

Yes, log in to your account here and click on the “orders” tab to check the status or track your existing order.

Some students do not receive portfolios for a number of reasons. If you completed a Most Popular, or one of our Elite sessions, we offer an in-person viewing presentation for these images! These sessions come with some fun surprises during your presentation, including a great slideshow with video clips that our staff puts together. You should have scheduled your viewing presentation at the end of your session.

A few students also do not receive their portfolio due to shipping issues, please contact our Customer Service Team if you feel there might be an issue with delivery. You can also check the status in your dashboard (online portal).

Finally, we also need a card on file to be able to send out a portfolio, as there is a deadline to purchase or return it and if no action is taken, we assume you want to keep the portfolio and the card on file will be charged full retail value of the portfolio. You may contact Customer Service to add a card.

Yes, of course! The cost for this is $150 (plus tax & shipping) if purchased by itself by your deadline date. After your deadline, the portfolio costs $200 plus tax & shipping. The portfolio is also FREE in any Senior package valued over $399!

If the portfolio is not returned by the end of the 60-day deadline, the card on file will be charged the full retail value of the portfolio. This is $200 plus tax & shipping.

We provide a pre-paid return label in your online Senior profile just click on your “Portfolio” tab. This can be printed and utilized at any time! Or, you can return your portfolio to any of our studio locations during their normal business hours. Make sure to return the portfolio within 60 days from your session date to avoid being charged.

You should receive an email shortly after your order is complete. It will include a link to download your images. You can also check your dashboard. If your order includes Premier Retouching please allow 2-4 business days for the production team to finish your image(s) before receiving your digital download(s).

Yes, you can log in at any time to make any purchases. If you are in the process of ordering a package, you will have the option to add extra portfolios to it during checkout.

Please log in to your Senior Dashboard at http://seniors.cadystudios.com/Login to view your images.

We’re sorry that you’re having problems but we’re here to help! We send your images in a zipped file, but it must be downloaded on a desktop computer–not your phone or tablet. If you are still having trouble, please reach out to our Customer Experience Team.

Please view the list here for details.

Your Graduation images will be available to view and purchase about 48 hours after the event!

Our photographers will be taking photos all throughout the live event. We will photograph each student on stage while receiving their diploma and after exiting the stage.

Since these images are taken at a live event, we are unable to offer a retake. However, we do strive to make every parent and student happy with their images. You may reach out to our Customer Service Team to further discuss what could be done to improve your images!

If you’ve already made a purchase, you can log in at any time to make additional purchases. If you are in the process of ordering a package, you will have the option to add extra photos during checkout.

You should receive an email shortly after your order is complete. It will include a link to download your images.

You can start looking for them about 1 week after you place your order.

All graduation proofs will be emailed to the email on file.

We will email you your token 24 hours after your graduation.

All graduates are assigned an 11-digit token number that you can use to view your photos online. If you received a token, please click here to go to our graduation ordering site and click “Place Order.”

Email and Text notifications are sent to email(s) and number(s) on the students profile. If you are not receiving email notifications and you’re sure your email is on the profile, please check your spam folder. If you still don’t see anything, please contact our Customer Experience department.

You can reset your password here, click on the link, ‘Forgotten password’ to reset your password, if you do not receive an email first check your spam folder and then call our Customer Experience department to confirm the email address on file is the same that you are using.

The Cap and Gown images are taken at the same time as the Senior Session for convenience purposes, however these are sold separately and released in the Spring of your Senior year closer to Graduation.

You can start looking for them about 1 week after you place your order. Log in to your dashboard to check the status!

All Cap and Gown proofs will be mailed to the address on file and also, emailed to the email on file. Senior Class of 2021, you can also search for images here or you can log into your Senior Dashboard.

Tokens are not required to access Cap & Gown images. You can either access your images via the link in your emails you’ve received from Cady or search by student name/school. Search for images here or  log into your Senior Dashboard scroll to the bottom of the page and click the “Cap & Gown” order now button

All Seniors with Cap & Gown images are assigned a 5-character token that you can use to view your photos online. If you can’t find your token, please click here to search for your Senior’s Cap & Gown images.

Yes, our Senior and Cap & Gown portraits have a 100% satisfaction guarantee. If you don’t like them you can log into your Senior Dashboard to schedule a retake or you can contact our Customer Experience Team to reschedule for you!

We have an honors stole that can be used when taking these images, unfortunately, there are some clubs and organizations that we are unable to obtain a stole or cord for. If you’ve received your cords or stole for graduation, we are happy to retake your Cap and Gown images! Please contact our Customer Service department to set up a retake date!

If you’ve already made a purchase, you can log in at any time to make additional purchases. If you are in the process of ordering a package, you will have the option to add extra photos to it during checkout.

You should receive an email shortly after your order is complete. It will include a link to download your images. You can also check your dashboard. If your order includes Premier Retouching please allow 2-4 business days for the production team to finish your image(s) before receiving your digital download(s).

Please make sure your browser has been updated to the latest version, additionally our websites do not support Internet Explorer. If you are using this browser and having issues we recommend you try a different browser. Download Chrome now.

If you were out of school on picture day, you’ll be able to make up your photo on a scheduled retake day. This day should be advertised around your school, but you can always check with the yearbook advisor.

Yes! You can place your order online here.

Your images are archived at the end of every school year. Unfortunately, we are unable to retrieve Underclass photos prior to Summer 2020. 

You can pay online here with a credit card, or with cash, check or credit card number on the picture day order form.

A token is an 11-digit number that allows you to view your photos online without having to register. Simply visit the underclass ordering site here and enter your token in the box provided.

Orders received on picture day typically take 21 days be processed and shipped.

Yes, but most yearbooks display a standard blue or gray background on all student photos, rather than the fun color you can choose.

Definitely. You can add personalized text, like your name and/or school year.  We also provide minor retouching services such as complexion softening and teeth lightening. Simply select a package that includes retouching when you order, and your retouched photo will even go in the yearbook.

We’re sorry that you’re having problems but we’re here to help! We send your images in a zipped file, but it must be downloaded on a desktop computer–not your phone or tablet. If you are still having trouble, please reach out to our Customer Service Team. 

Unfortunately, we are unable to retrieve Underclass photos prior to Summer 2020. 

If you purchased a digital download with your order, you’ll receive an email shortly after your order is completed that includes a link to download your images.

Never fear—our Customer Service team is here to help!

Use the token number found in your proofs to log in to our online ordering system. From there, you can view and order your athletic portraits as well as purchase prints and custom products.  

All athletic proofs will be mailed to your school. If you aren’t sure if you’ve received them yet, check with your coach.

You’ll find your token number inside the athletic proofs sent to your school. We will also email you your token when the proofs ship, as long as you gave us your email address.

All athletes are assigned an 11-digit token number that you can use to view your photos online. If you can’t find your token, please click here and search for your images by your athlete’s information.

You should receive an email shortly after your order is complete. It will include a link to download your images on your desktop computer.

You can start looking for them 1-2 weeks after you place your order. Your order will be shipped to your home. If you purchased premier retouching please allow 2-5 extra days for your photos to finish the editing process. (Orders can not be delivered to PO Boxes)

Use your credit card online at the time of purchase.

We’re sorry that you’re having problems but we’re here to help! We send your images in a zipped file, but it must be downloaded on a desktop computer–not your phone or tablet. If you purchased premier retouching please allow 2-5 extra days for your photos to finish the editing process before you receive your order. If you are still having trouble, please reach out to our Customer Service Team.

Definitely. You have several options:

1. Personalized wallets: Customize your wallet prints by adding your student’s name and school year.
2. Retouching: Have us soften your complexion or lighten your teeth. If you purchased premier retouching please allow 2-5 extra days for your photos to finish the editing process before you receive your order.
3. Customized products: Make the image last longer with photo buttons and memory mates.

If you’ve already made a purchase, you can log in at any time to make additional purchases. If you are in the process of ordering a package, you will have the option to add extra photos during checkout.

Never fear—our Customer Service Team is here to help.